FAQs

I just placed an order, when will it ship?
Please allow 1-2 business days for your order to be processed and packed. Once your order is processed, a tracking number will be sent to the email address or phone number provided.

How long it will take for my order to arrive? 
Your order will arrive within 5-7 business days form the day you order. 
 
What method is used for shipping?
All packages are shipped via USPS. For international packages, a different carrier may be used (UPS, FedEx, or DHL).

Does Orbal Cosmetics ship to P.O boxes?                           
Yes! We ship to P.O boxes.

I am not in love with my order, can it be returned?
If you are not completely satisfied with your purchase from Orbalcosmetics.com, you may return the product within 15 days of receipt.
Please read our Return Policy for more details.

Does Orbal cosmetics test on animals?
No, our products and ingredients are not tested on animals.

I typed in my wrong address and need to change it?
If you typed in a wrong address please contact us as soon as possible with your order number and the correct shipping information. If your order has already shipped and you received tracking information, please contact the shipping courier and advise them of the updated address.

How can I get in touch with customer service?
For customer service inquiries, please Email customerservice@orbalcosmetics.com